Based Upon
Terms and Conditions
Private (Consumer) Clients
1. Parties:
based upon is the trading name of Based Upon Ltd, which is registered at Companies House under number 5425139 and has its office at 4-8 Swan Road, London SE18 5TT. Our VAT number is GB 970 9503 02 (‘based upon, us, we, our’). The customer (‘you, your’) is the person or entity set out in the Order Confirmation as being the customer.
2. These terms
A. These terms and conditions apply to all contracts between based upon and the customer. They are an essential condition of us doing business with you and are binding upon you, your successors and assignees and any party mentioned as benefiting from any order, whether signed by you or not.
B. These terms and conditions prevail over any terms and conditions which you may seek to include within your own communications to us, including but not limited to alternative terms printed on your own purchase orders or quote acceptances.
C. Dealing as a consumer: These terms and conditions only apply if you are dealing with us as a private (consumer) client i.e. for your own private purposes and not as part of a business or for resale. If you are a trade client or are not deemed a ‘consumer’ under UK legislation, please refer to our Terms and Conditions – Business Clients, which will automatically apply and are available on request.
D. We may amend these terms and conditions by stipulating “Special Terms” in our Order Confirmation, which Special Terms shall apply in addition to or, to the extent that there is any inconsistency between them, shall override these terms and conditions.
E. In addition, we may change or amend these terms and conditions at any time except in relation to orders already confirmed in writing by us. Our terms and conditions are always available on request.
3. Products
A. References to ‘products’ include all products, materials and associated services supplied by us to you.
B. All products are subject to availability.
C. We take care to ensure that all brochure descriptions, samples, pictures and measurements of our products are accurate at the time that they are published, but we may amend the specification of products at any time without notice in relation to future sales. We may also correct any typographical or other error or omission in any catalogue, sales literature, quotation or other document or website relating to the sale of products, without any liability to you.
D. We do our best to ensure that the end product will match any agreed samples or representations shown to you as closely as possible, however there may be slight variations in colour, thickness and finish. For example, material thicknesses and weights may vary. If you have very specific measurement, weight or other technical requirements, it is your responsibility to inform us of these.
E. We will follow any sign-off process outlined in the Order Confirmation (if any), which may enable you to review and sign-off discrete stages of our work against agreed samples or representations.
F. We may at any time, without notifying you, make any changes to our products or their specification which are necessary to comply with applicable safety or other statutory requirements, or which do not materially affect their quality or performance.
G. We shall have the right to mark all of our products at our discretion with the name of the piece, the date/year of manufacture, the edition number where applicable, our trade mark and any other proprietary markings as we deem appropriate (e.g. patent and design registration numbers, where applicable).
4. The character of a based upon product
A. Within a batch our products may vary in colour and finish, due to the highly specialised artistic processes that we use. This is partly what gives our products their unique quality – they should be viewed as artworks, rather than standard, mass produced goods.
B. The preciousness of imperfection is a core theme within based upon’s work; many pieces incorporate marks, scratches, cracks and areas that appear to have peeled away, such distressed marks are an essential part of the based upon style.
C. Many of based upon’s pieces are aged, patinated or oxidised so that they appear old, weathered or worn. They are often designed to appear timeless and become more beautiful as they age.
D. Some of based upon’s pieces have been designed so that they will accommodate the marks of use into the character of the piece. based upon sees these marks as being the true character of the piece and it is often such marks or imperfections that become our favourite element within an antique piece as they represent a window to a moment in time. Marks of use are inevitable with any functional object so based upon creates many pieces that will accommodate marks, becoming a new element within the story of the piece.
E. If you have chosen a based upon surface texture with a patina please be aware that it takes a minimum of 4 weeks for the patina to become permanent (any rub off within this time is normal but should be minimal). Keep away from porous surfaces as some leaching may occur in this period. In particular, the based upon rust effect, when used outside, can be expected to leach and should not be placed on or above porous surfaces. Since the rust effect produces an organic surface the level of leaching is impossible to predict but in most cases will be slight.
F. Further details about our products and advice or recommendations about their storage, application or use, which are not given in our sales literature, may be made available on request, but should only be relied on if specifically communicated by us to you in writing.
5. Your order
A. Please confirm your order with us by signing and returning to us a completed Order Confirmation within the quote period. On our receipt of your signed Order Confirmation, your order will become binding on you.
B. We reserve the right to reject any order before we start processing it by giving you notice.
C. Please note that for any based upon products made to your own specification, certain standard statutory consumer cancellation rights may not apply.
D. If you wish to change or cancel your order, please give us written notice (by letter, fax or email). Please note that we do not accept order cancellations by telephone. Cancellation fees may be charged at our discretion if we have already started to process your order, unless your order is for an off-the-shelf product and we receive your notice of cancellation within 7 working days of your Order Confirmation, in which case no cancellation charges are applicable and any money already paid by you for the goods will be refunded within 30 days.
E. We will use reasonable care and skill in fulfilling your order and will ensure that our products are of satisfactory quality and fit for any purposes specified in writing in the Order Confirmation.
F. We will comply with agreed delivery dates or lead times and in this regard time shall be important, provided that we shall not be responsible for any delays caused wholly or partly by you, any relevant third parties engaged by you or other manufacturers or carriers.
G. We shall not be liable for any unavoidable production delays resulting from quality control, safety or regulatory issues.
H. In addition, any delay in us receiving payment of the initial deposit or other interim payments may cause a delay to the delivery date.
6. Working together
A. Please ensure that you or your nominated contact is available for us to consult and sign-off our work during normal working hours. If you or they are unavailable, your order may be delayed.
B. If we need any products, materials, designs, proofs and information in order to progress your order, please let us have these as soon as possible and in the correct format.
C. If any specifications or drawings submitted to us by you, which form the basis of our quotation to you, turn out to be inaccurate or incomplete, you agree that this may mean that we may make reasonable changes to anticipated costs or timescales at our discretion. Therefore, please take care in this regard.
7. Acceptance of your base materials
A. Where we are applying our processes to your own base materials, it is in your interests to ensure that they are in the best possible condition and are appropriate for our processes as described in our Working With Based Upon guidelines. If you are in any doubt, upon request we will consult with you as to the suitability of your proposed base materials. In any event, you will need to:
i. Provide the correct number of, quantity or m2 of base materials as expected and in accordance with the Order Confirmation and on time. We reserve the right to re-quote for any extra base materials provided and to extend the timescales, if required.
iI.Provide your base materials in good condition. We reserve the right to reject any base materials before applying our processes. Alternatively, we may agree with you to make minor fixes to your base materials, but hourly charges will apply and we take no responsibility for the long term performance of your base materials.
iII.Ensure that your base materials are in the correct state (i.e. surface smoothness suitable for lacquering etc.), since any imperfections in the substrate will be visible in the finished based upon surface and hence may not match the agreed specification once processed. Alternatively, we may reject the materials, increase our quote and/or delay the delivery date if we consider that additional work is needed on inspection of your base materials.
iV.Ensure that your base materials are clearly marked with your contract/order number and are accompanied by the appropriate paperwork to clearly identify them.
B. Please note that we may not be able to check your base materials immediately on delivery and problems may only come to light once they have been unpacked and prepared for our processes. Therefore, taking delivery and signing any delivery notes in relation to your base materials does not imply acceptance until we have checked the above.
C. If we have to reject your base materials, for reasons explained above, we will need you to collect them within one week of us requesting you to do so. We reserve the right to charge reasonable warehousing costs for storage of uncollected base materials. If you fail to collect the base materials within 3 months, we reserve the right to dispose of the same without any liability.
D. Please note that if you are relying on a third party to provide base materials on your behalf then it is your responsibility to advise them of the above requirements.
8. Inspecting and collecting your order
A. We shall notify you or your nominated contact by telephone, email or fax when your order is ready for inspection and collection. Please note that goods will not be released for collection until payment has been received in full.
B. Please take this opportunity to inspect your order properly at our premises. If you cannot carry out a physical inspection, we may be able to provide you with photographs of the finished products to enable you to satisfy yourself that the order is acceptable and complies with 5(d) above. Where you sign-off our work on the basis of photographs or otherwise agree to dispatch without physical inspection, you shall be deemed to have accepted your order once we dispatch it to you.
C. We may agree to dispatch products to you in consignments, in which case acceptance of each consignment shall be treated separately unless otherwise agreed.
D. Unless we have agreed to deliver the products to you, you must inspect and collect your order from our premises within one week of us notifying you that it is ready. Warehousing charges may be charged if you fail to collect your order within this period. Full payment will be payable, regardless of whether or not you collect the products.
E. On collection/dispatch of the products, all risk in the products shall pass immediately to you. If you are based overseas, shipping your order may take several months and we cannot remain liable for it during that time. We can however obtain special insurance for delivery of your order, subject to additional charges.
F. It is your responsibility to advise us of any specialist packing materials or requirements for your products, which may depend on the nature of the product, the delivery destination, mode of delivery, climate considerations and storage duration. Unless we have agreed and priced for a specialist packing specification in the Order Confirmation, your products will only be packed according to our standard packing procedures.
G. Notwithstanding the above, we shall retain full ownership of the products until you have paid in full for them.
H. Nothing in the above shall affect your statutory rights, in particular, for goods not made to your specification.
9. Payment terms
A. The price of the products is as stated in the Order Confirmation and is exclusive of VAT, international import or export duties and delivery charges, for which you will be additionally liable.
B. We will only charge for packing if the product requires specialist materials or packing personnel as described in 8(f) above.
C. We reserve the right to change the prices given in our catalogue or price list from time to time without notice to you, except for orders which have then been accepted.
D. Unless we agree otherwise in writing, you must pay a deposit of 50% of the order value at the same time as submitting your Order Confirmation and pay the full invoice balance without any deductions at least 7 days before the agreed date for collection (or dispatch, as appropriate). Receipts will be issued on request.
E. If you fail to make any payment on the due date then, without limiting any other right or remedy available to us, we may cancel the order, suspend any further deliveries to you and/or call for all outstanding payments to be made immediately by you, charge you interest on the amount unpaid, at the statutory interest rate applicable to late payments from time to time, until payment in full is made and charge you for the full debt recovery costs incurred by us in this respect.
10. Restrictions and rights
A. You acknowledge that many of our products are highly bespoke and may be protected by intellectual property rights which belong to us. You hereby agree that you will respect our intellectual property rights and will not make any unauthorised copies of our proprietary works, brands, products or processes, or otherwise infringe our intellectual property rights. The intellectual property rights in our work, including in any specially commissioned products, will belong solely to us, unless we have agreed otherwise in writing, and you agree to sign any relevant documents required to give this clause full effect.
B. All intellectual property rights in and to the materials supplied to based upon by you or on your behalf by third parties shall remain with you and/or your licensors. By making available such materials to us, you are confirming that we shall have the automatic right to use, modify, treat and adapt such materials for the purposes of our work for you.
C. You agree not to remove any proprietary markings on our products including (without limitation) trade marks, patent and copyright notices, unless otherwise agreed in writing. Any goodwill arising from such use by you of our trade marks will belong solely to us.
D. Our products are supplied to you for your personal use and enjoyment only. We give no permissions, warranties and take no responsibility for any commercial resale of our products by you.
E. Unless otherwise agreed in writing, you may not make or permit any alteration to the products or do or publish anything which might damage the creative integrity or value of them prior to supply.
F. Unless otherwise agreed, you will not represent or imply a trade connection or association between us in relation to the products (other than a simple supply relationship in accordance with good faith trade practices) and will not in any way attempt to trade off our goodwill or trade marks, nor do or say anything in public which might damage our reputation.
G. Our staff are highly skilled and we invest heavily in training them to high standards. Therefore, for the duration of our work for you under these terms and conditions and for 12 months after we have ceased actively working together, you shall not entice, solicit or engage any person who was our employee or consultant or otherwise engaged by based upon in connection with our work for you without our prior written consent. You agree that this is a reasonable restriction to impose in light of the value of the specialist skills of our staff.
H. Unless otherwise agreed in writing we shall have the right to mention and show our work for you on our website and in our promotional materials.
11. Insurance
A. If we are applying our liquid metal and any other processes to your base materials, we will of course use reasonable care and skill.
B. We may require you to provide a specification for your base materials to enable us to assess whether it is suitable for the application of our processes and we cannot be held responsible for any damage to the underlying article in the event that it is not as described by you.
C. You acknowledge that the application of our processes to your base materials will generally be irreversible and may affect the market or resale value of the base materials.
D. We will take reasonable care over your base materials while in our custody, although please note that we cannot take responsibility for loss, damage, theft or destruction for losses in excess of[£100,000 in aggregate. Therefore, we advise you to ensure that your insurance policy covers any valuable items in excess of the above stated insurance cap. Alternatively, if required, we can attempt to obtain special insurance to cover this risk, subject to additional charges.
12. Repairs, Warranty and liability
a. We warrant that we will repair or replace (at our option) any of our products or processes found to contain material ‘latent defects’ (as defined below) in based upon materials and workmanship for twenty-four months from initial collection/dispatch, subject to the terms of this warranty.
b. It shall be your sole responsibility to check your order while it is still at our premises and to let us know immediately if you have found any problems or defects. Where any such problems or defects are our fault, we will remedy the problem, replace the products or refund the purchase price paid for such faulty products at our option. You agree to give us reasonable cooperation and time to do this.
c. If you do not notify us of any problems or defects while the goods are still at our premises you shall be deemed to have accepted them as soon as they leave our premises. We shall thereafter only be liable under the above warranty or otherwise for problems or defects that could not have been reasonably detected on close inspection at our premises and which could not have been caused in transit to you (“latent defects”).
d. All based upon works are created as artworks and need to be treated as such. This warranty does not apply to any defect in the goods arising from fair wear and tear, wilful damage, installation, negligence by you or any third party, use otherwise than as recommended by us, failure to follow any installation or care instructions, or any alteration or repair carried out without our approval. Specifically, the warranty includes but is not limited to -
i. Excessive heat will have a detrimental and sometimes irreparable effect on any based upon surface, causing staining, scarring or distortion. 40deg Centigrade should be used as a guide for the maximum surface temperature of anything placed upon the surface. Damage caused by heat will require the services of a qualified technician
iI.Hard or abrasive objects place upon a surface will inevitably cause scratches. Minimal contact only of such items should be allowed, and where possible protection (coasters, mats etc.) should be used.. Deep scratches can only be removed using the services of a qualified technician
iII.Liquids spilled on to a surface could cause irreparable damage to the surface and should be removed immediately and treated in accordance with the Aftercare instructions. Spillages not treated quickly may require the services of a qualified technician
iV.Any surface – especially metal surfaces - can be marked by Fingerprints which, if not treated quickly, will cause stubborn stains. Light scratches, light fingerprints and light stains can be removed, if acted upon quickly, using the Aftercare materials and instructions provided
V.All surfaces must be cleaned, protected and refreshed on a regular basis as described in the Aftercare instructions provided but, in any event, monthly as a minimum
Vi.Using any cleaning materials or equipment not included or specified in the Aftercare instructions could cause irreparable damage to any surface and must not be attempted.
In particular this warranty does not apply to cracking caused by movement, shrinkage, expansion or warping of any base materials supplied by you to us and cracking caused by failure to adhere to any Care Instructions supplied by based upon.
e. Unless we agree otherwise, repairs to remedy latent defects under the warranty as described above, will either be carried out at based upon premises or we may require access to the products in situ, at our discretion, for the purposes of repair. If based upon has decided that it is necessary for the goods to be returned to our premises because they contain latent defects or do not materially comply with the contract, we will pay for them to be returned provided that the goods are located in the EU and provided that any dismantling, packing and re-installation shall be at your own expense. For goods not located in the EU, all costs relating to the dismantling/removal of the item, packing and transportation to our premises, insurances whilst in transit to our premises and unloading/reinstallation of the item once received back from us are your responsibility. We will pay for the costs of packing, return transportation to the original location of the item and goods in transit insurance for the repaired or replaced item.
f. The above warranty is in lieu of all other express or implied warranties and other terms relating to the quality or fitness of the goods or otherwise, which are excluded to the fullest extent permitted.
g. If you require products to be replaced or repaired after dispatch for any reason other than latent defects, our standard charges will apply.
h. Where we carry out minor repairs (under warranty or otherwise) you accept that repairs carried out in this manner will be as inconspicuous as possible but may still be visible to the naked eye.
i. Nothing in these terms and conditions shall confer or imply any liability on based upon for any loss of profit, revenue, savings, goodwill or data or any indirect, special or consequential loss, damage, costs, other claims arising out of or in connection with your order (including any delay in supplying or any failure to supply the products) or their use or resale, and our entire liability shall not exceed the price paid by you for the specific products in relation to which liability has arisen.
j. Your statutory consumer rights shall not be affected by the above.
13. Confidentiality
Neither you nor we shall at any time disclose to any other person or use for any purpose except as necessary to fulfil your order any confidential information which has been disclosed to it by the other and each of us shall use our best endeavours to keep any such information confidential, except in relation to information that has entered the public domain other than by their own fault; or in relation to information required by a court or tribunal to be disclosed.
14. Data Protection
We shall both respect the privacy of each other’s personnel’s personal data, and will comply with all relevant and applicable UK data protection legislation. Neither of us will disclose such personal data to anyone, unless required to do so by a court of competent jurisdiction.
15. Termination
A. If you:
i.breach any of your obligations set out in these terms and fail to remedy that breach within 14 days of us asking you to;
iI.make a voluntary arrangement with your creditors, become bankrupt or become subject to an administration order or go into liquidation (otherwise than for the purposes of amalgamation or reconstruction); or
iII.or a receiver or equivalent is appointed, of any of your property or assets; or
iV.you cease, or threaten to cease, to carry on business; or
V.we reasonably apprehend that any of the events mentioned above are about to occur in relation to you and notify you accordingly;
then, without limiting any other right or remedy available to us, we may cancel or suspend any pending or further orders without any liability, and any extended credit terms agreed with you will be immediately cancelled and we shall be entitled to call for immediate full payment for work undertaken.
B. Nothing in these terms and conditions affects liability for death or personal injury caused by negligence of fraudulent misrepresentation.
16. General
A. These terms create a contract between us which is personal to you and us, and neither of us may assign, mortgage, charge or sub-license any of our rights hereunder or sub-contract or otherwise delegate any of our obligations, except with the prior written consent of the other.
B. Nothing in these terms shall create, or be deemed to create, a partnership, or the relationship of principal and agent, between us.
C. If any provision contained in these terms and conditions is considered by any court or administrative body of competent jurisdiction to be invalid or unenforceable, such invalidity or unenforceability shall not effect the other terms and conditions which shall remain in full force and effect.
D. These terms and conditions together with the Order Confirmation contain the entire agreement between us with respect to its subject matter and (subject to the above) may not be modified except by an instrument in writing signed by the duly authorised representatives of either of us.
E. We shall not be liable to you or be deemed to be in breach of these terms and conditions by reason of any delay in performing, or any failure to perform, any of our obligations to you, if the delay or failure was due to any cause beyond our reasonable control.
F. These terms and conditions and any sale of goods or services to which they apply are subject to English law and the non-exclusive jurisdiction the English courts.
Based Upon Ltd – NOVEMBER 2020